Playing Bet's Privacy Policy — Your Data, Our Responsibility

1Scope & Applicability

Welcome to Playing Bet's Privacy Policy. This document explains what personal information we collect when you use our website or mobile application, how that information is used, and how it is kept secure.

Playing Bet is an online betting and gaming platform serving users in Bangladesh. By using our services, you automatically agree to this Privacy Policy. We believe complete transparency about your personal data is the best approach, which is why this policy is written in clear, plain English so you can easily understand it.

This Privacy Policy applies to all playing bet services — Sports Betting, Live Casino, bingo, slots, and all other features. Where specific terms apply to individual services, those terms apply alongside this general policy.

2What Information We Collect

Playing Bet only collects information that is necessary to provide its services. We do not collect excessive or unnecessary data. The types of information collected and the circumstances in which they are collected are detailed below.

2.1Information Collected at Registration

The following information is required when creating an account:

• Full name (as per national ID)
• Mobile number (for OTP verification)
• Date of birth (for age verification)
• Email address (optional, for notifications)
• Password (stored in encrypted form)

2.2Information collected during KYC verification

Identity verification (KYC) is required before withdrawals or large transactions:

• Photo of national ID or passport
• Selfie or live photo
• Proof of current address (if required)
• Mobile banking account details

2.3Automatically Collected Information

The following information is automatically collected while you use the platform:

3Purpose of Data Use

Playing Bet uses collected information only for specific, legitimate, and transparent purposes. We never use your data for anything not stated in this policy.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure the smooth operation of betting, gaming, and payment services.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your issues and answer your questions.
• Bonuses & Promotions: To send you offers tailored to your preferences (you can opt out at any time).
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Platform Enhancement: Analytics to improve user experience.

4Data Sharing & Third Parties

Playing Bet may share information with third parties in limited circumstances and under strict conditions. All such circumstances are listed below:

4.1Service Provider Partners

Playing Bet works with a select group of trusted technology partners, including payment processors, game providers, and cybersecurity firms. These partners receive only the information necessary to deliver their specific services and are contractually bound to meet our privacy standards.

4.2Legal & Regulatory Authorities

Information may be disclosed to the relevant authorities in the event of a court order, government investigation, or other legal obligation. In such cases, we always share the minimum amount of information necessary.

4.3What We Never Share

• Personal information shared with advertising or marketing companies
• KYC documents will not be shared with any third party without your consent
• Passwords or confidential financial transaction details
• Your betting history or personal preferences

5Cookies & Tracking Technologies

Playing Bet uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience. The different types of cookies are described below.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

6Data Protection Methods

Playing Bet protects your data using industry-leading security technology. Our security systems are regularly reviewed by independent third-party experts.

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced network firewalls to prevent unauthorized access.
• Data Backup: Regular encrypted backups are stored on secure servers.
• Penetration Testing: Regular security testing is conducted.
• Staff Training: All staff are trained in data protection and bound by confidentiality agreements.

7Data Retention Period

Playing Bet does not retain any information longer than necessary. Different retention policies apply to different types of data:

• Account Information: For the duration the account is active, and 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• KYC Documents: 5 years after verification (legal obligation).
• Betting History: 3 years after account closure.
• Cookie Data: By cookie type (30 days to 1 year).
• Support Contact: 2 years after issue resolution.

Once the defined retention period expires, data is securely deleted or anonymized.

8Your Rights

As a Playing Bet user, you have several important rights over your own data. We respect these rights and are here to help you exercise them.

• Right to Access Your Data: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request the deletion of your data.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can receive your information in a structured format.
• Right to Object: You can opt out of marketing communications at any time.

9Protection of Minors

Playing Bet strictly does not provide services to anyone under 18. Age is verified at registration and reconfirmed during the KYC process.

• No one under the age of 18 is permitted to create an account.
• We do not knowingly collect information from minors.
• Any account suspected of belonging to a minor is suspended immediately.
• If parents believe their child has created an account, they should contact support and the matter will be addressed promptly.

10Changes to the Privacy Policy

Playing Bet may update this Privacy Policy from time to time. Changes may be made due to service improvements, new legal requirements, or technological developments.

• For significant changes, you will be notified via your registered mobile number or an in-app notification.
• The date of any changes will always be shown at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• You can request a copy of a previous version from the support team.

11Contact & Enquiries

For any questions, concerns, or requests about this Privacy Policy, please contact our data protection team. playing bet takes your privacy concerns seriously at all times.

• Live Chat: Click the chat icon in the bottom-right corner of the platform (24/7)
• Email: [email protected]
• Response Time: Within 2 minutes via live chat, within 4 hours via email